Overall increase in latency
Resolved
Lasted for 4h

Sales, session and indexing queues are ate nominal levels

Tue, Dec 20, 2022, 08:12 PM
1 year ago
Affected components

No components marked as affected

Updates

Resolved

Sales, session and indexing queues are ate nominal levels

Tue, Dec 20, 2022, 08:12 PM
1h earlier...

Monitoring

We are still working on reducing the order indexing latency

Tue, Dec 20, 2022, 07:07 PM
1h earlier...

Monitoring

Sales should not be impacted as of now, but there is a considerable amount of orders that pending to be indexed so they are available for display on the admin interface. We are now working on reducing the indexing latency of such orders

Tue, Dec 20, 2022, 05:12 PM

Monitoring

Number of sales are back to nominal levels. Same for latency. We continue to monitor the health of the platform

Tue, Dec 20, 2022, 05:03 PM
10m earlier...

Monitoring

The particular issue was mitigated. Number of sales is recovering and increasing above nominal thresholds. Number of sessions continues to be nominal. We are still not a nomimal state as orders are recovering, but we will keep monitoring

Tue, Dec 20, 2022, 04:52 PM
24m earlier...

Identified

We identified the issue and are proceeding to mitigate it

Tue, Dec 20, 2022, 04:28 PM
28m earlier...

Investigating

We continue to investigate the issue. User experience is expected to be degraded due to increase in latency. We are noticing a more irregular pattern in number of overall sales. Number of sessions is still nominal

Tue, Dec 20, 2022, 03:59 PM
37m earlier...

Investigating

We are currently investigating an overall increase in latency in our platform

Tue, Dec 20, 2022, 03:22 PM