{"page":{"id":"01H70W25GPVY136KWYWRTG6Q9T","name":"VTEX","url":"https://status.vtex.com/","updated_at":"2026-09-25T16:18:48Z"},"incidents":[{"id":"01M3CGQE3D8NXZ9JV79GJCJP1E","name":"Admin Access Issue","status":"resolved","created_at":"2026-09-25T14:50:19Z","updated_at":"2026-09-25T16:18:48Z","resolved_at":"2026-09-25T16:18:48Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01M3CNSF37JA5FMD8AK7AD4RK4","body":"This incident has been resolved. We will not provide further information in a public incident report.\n\n**Summary**\n\nOn Sep 25, 2026, from 14:19 to 15:25 UTC, a small number of accounts experienced rendering errors and ProxyTimeout errors when accessing the VTEX Admin through myvtex environments.\n\nThis incident was triggered by an internal service update. We mitigated its impact by reverting the update, restoring the previous stable behavior.\n\nOur sales flow was unaffected during this incident.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-09-25T16:18:48Z","display_at":"2026-09-25T16:18:48Z","incident_id":"01M3CGQE3D8NXZ9JV79GJCJP1E","status":"resolved","updated_at":"2026-09-25T16:56:41Z"},{"id":"01M3CMY7D9E18SPD22G0BDD54F","body":"The fix for the instability in the VTEX Admin remains in place.\n\nUsers should not be experiencing rendering errors or ProxyTimeout errors when accessing the Admin.\n\nOur incident response team continues monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-09-25T16:03:55Z","display_at":"2026-09-25T16:03:55Z","incident_id":"01M3CGQE3D8NXZ9JV79GJCJP1E","status":"monitoring","updated_at":"2026-09-25T16:03:55Z"},{"id":"01M3CK34CJSZN926AQ0MJYC6R2","body":"The fix for the instability in the VTEX Admin has been implemented.\n\nUsers should no longer be experiencing rendering errors or ProxyTimeout errors when accessing the Admin.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-09-25T15:31:39Z","display_at":"2026-09-25T15:31:39Z","incident_id":"01M3CGQE3D8NXZ9JV79GJCJP1E","status":"monitoring","updated_at":"2026-09-25T15:31:39Z"},{"id":"01M3CJF0068F8X2WDBP2NZ7RGQ","body":"We are currently investigating an instability affecting the VTEX Admin.\n\nUsers may experience a rendering error when trying to access the Admin, receiving a ProxyTimeout error.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-09-25T15:20:39Z","display_at":"2026-09-25T15:20:39Z","incident_id":"01M3CGQE3D8NXZ9JV79GJCJP1E","status":"investigating","updated_at":"2026-09-25T15:20:39Z"},{"id":"01M3CGQE3D4G0FWGSXPTYEEMSY","body":"We are currently investigating an issue affecting the VTEX Admin.\n\nUsers may experience a rendering error when trying to access the Admin, receiving a ProxyTimeout error.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-09-25T14:50:19Z","display_at":"2026-09-25T14:50:19Z","incident_id":"01M3CGQE3D8NXZ9JV79GJCJP1E","status":"investigating","updated_at":"2026-09-25T14:50:19Z"}]},{"id":"01M25RM183VMSHT7G6TKXXWBDF","name":"VTEX Ads outage","status":"resolved","created_at":"2026-09-10T13:37:53Z","updated_at":"2026-09-10T14:45:54Z","resolved_at":"2026-09-10T14:45:54Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01M25WGJG5QCKWC5TVRRFRRWEV","body":"This incident has been resolved. We will not provide further information in a public incident report.\n\n**Summary**\n\nOn September 10th, 2026, from 13:00 UTC to 14:30 UTC, affected accounts experienced errors when performing operations in the campaign admin panel and accessing performance analytics.\n\nThe incident has been mitigated, and the platform is currently operational. However, customers may still experience some residual latency or occasional timeouts until the end of the day as the platform completes its recovery.\n\nOur sales flow was not affected during this incident.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-09-10T14:45:54Z","display_at":"2026-09-10T14:45:54Z","incident_id":"01M25RM183VMSHT7G6TKXXWBDF","status":"resolved","updated_at":"2026-09-10T14:45:54Z"},{"id":"01M25V4NJABW8697K5XC96BPRY","body":"The issue affecting VTEX Ads has been mitigated, and customers can now access the campaign admin panel and create new campaigns and related configurations again.\n\nPerformance metrics are also becoming available, although some data may still appear incomplete while the remaining information is fully restored.\n\nThe platform is currently operational, but customers may still experience some latency or occasional timeouts during this recovery period.\n\nOur incident response team continues to monitor the platform closely and is working to ensure that all data and platform behavior are fully restored.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-09-10T14:21:55Z","display_at":"2026-09-10T14:21:55Z","incident_id":"01M25RM183VMSHT7G6TKXXWBDF","status":"identified","updated_at":"2026-09-10T14:21:55Z"},{"id":"01M25T02VMN9986TD92RD5G85Y","body":"We have identified the contributing factors to the issue in VTEX Ads.\n\nOur incident response team is actively working on the fix and expects it to be implemented as soon as possible.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-09-10T14:01:56Z","display_at":"2026-09-10T14:01:56Z","incident_id":"01M25RM183VMSHT7G6TKXXWBDF","status":"identified","updated_at":"2026-09-10T14:01:56Z"},{"id":"01M25RM183V3TWZKASTNR2MP2N","body":"We are currently investigating an increase in errors in VTEX Ads\n\nOperations on the campaign admin panel and performance analytics were affected. Ads continue to be displayed normally.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-09-10T13:37:53Z","display_at":"2026-09-10T13:37:53Z","incident_id":"01M25RM183VMSHT7G6TKXXWBDF","status":"investigating","updated_at":"2026-09-10T13:37:53Z"}]},{"id":"01M08Z3RB80943K9B5HYJD31AW","name":"Increase in Master Data errors.","status":"resolved","created_at":"2026-08-17T22:57:39Z","updated_at":"2026-08-17T23:28:22Z","resolved_at":"2026-08-17T23:28:22Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01M090VZNTZFKTP92VQBSHYWZJ","body":"This incident has been resolved. \n\n**Summary**\n\nOn Aug 17, 2026, from 22:38 to 23:04 UTC, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate.\n\nDuring this incident, our global sales flow was partially affected, such as in pickup points scenarios.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-08-17T23:28:22Z","display_at":"2026-08-17T23:28:22Z","incident_id":"01M08Z3RB80943K9B5HYJD31AW","status":"resolved","updated_at":"2026-08-17T23:28:22Z"},{"id":"01M0900BZ9GG001AV7NPQQ9E77","body":"The fix for the issue in Master Data has been implemented.\n\nStores should no longer be experiencing higher than usual errors in Master Data.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-08-17T23:13:17Z","display_at":"2026-08-17T23:13:17Z","incident_id":"01M08Z3RB80943K9B5HYJD31AW","status":"monitoring","updated_at":"2026-08-17T23:13:57Z"},{"id":"01M08Z3RB8DS3XD238KGV9Y5WX","body":"We are currently investigating an increase in errors in Master Data.\n\nSystems and integrations that have Master Data as a dependency may be experiencing a higher than usual error rate.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-08-17T22:57:39Z","display_at":"2026-08-17T22:57:39Z","incident_id":"01M08Z3RB80943K9B5HYJD31AW","status":"investigating","updated_at":"2026-08-17T22:57:39Z"}]},{"id":"01KV8Y4XXH320PNP7G0SHK81HN","name":"Faststore service partial outage","status":"resolved","created_at":"2026-06-16T19:22:20Z","updated_at":"2026-06-16T19:49:21Z","resolved_at":"2026-06-16T19:49:21Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KV8ZPCVMD582KQVG5VJ5KAX7","body":"This incident has been resolved.\n\n**Summary**\n\nOn Jun 16, 2026, from 18:16 to 19:36 UTC, shoppers navigating in FastStore storefronts experienced intermittent while browsing through some pages. The occurrence of this symptom was dependent on the cache available to the shopper.\n\nAround 19:30 UTC we noticed an improvement in FastStore navigation, normalizing by 19:36 UTC.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-06-16T19:49:21Z","display_at":"2026-06-16T19:49:21Z","incident_id":"01KV8Y4XXH320PNP7G0SHK81HN","status":"resolved","updated_at":"2026-06-16T19:49:21Z"},{"id":"01KV8YQNTJ7G3QQ84BD1RBDTCS","body":"The fix for the issue in FastStore service has been implemented.\n\nAffected accounts should no longer experience issues when accessing their stores.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-06-16T19:32:34Z","display_at":"2026-06-16T19:32:34Z","incident_id":"01KV8Y4XXH320PNP7G0SHK81HN","status":"monitoring","updated_at":"2026-06-16T19:32:34Z"},{"id":"01KV8Y4XXH7WFR2FWYYCDV6NXN","body":"Our monitoring team has detected increased error rates for FastStore.\n\nStores using FastStore may be experiencing intermittent errors when visiting certain pages.\n\nOur incident response team is working to identify the root cause.\n\nWe will send an additional update as soon as we have more information to share.","created_at":"2026-06-16T19:22:20Z","display_at":"2026-06-16T18:16:00Z","incident_id":"01KV8Y4XXH320PNP7G0SHK81HN","status":"investigating","updated_at":"2026-06-16T19:58:53Z"}]},{"id":"01KRKDH0TT7F622YTZJZX61Y45","name":" Order flow affected post purchase","status":"resolved","created_at":"2026-05-14T14:16:24Z","updated_at":"2026-05-14T14:51:44Z","resolved_at":"2026-05-14T14:43:00Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KRKFHQP2A1CRSPHF6YHCGA83","body":"This incident has been resolved.\n\n**Summary**\n\nIn this incident some merchants experienced issues in order management, particularly in processing the orders status workflow.\n\nShoppers were not directly affected by this incident, only the post-purchase order processing was affected.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-05-14T14:51:44Z","display_at":"2026-05-14T14:43:00Z","incident_id":"01KRKDH0TT7F622YTZJZX61Y45","status":"resolved","updated_at":"2026-05-14T14:52:09Z"},{"id":"01KRKETM9BEKBSQJQE53AC1VQM","body":"The fix for the issue affecting post purchase flow has been implemented.\n\nAffected stores should no longer experience stuck in orders and are now being processed.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-05-14T14:39:07Z","display_at":"2026-05-14T14:39:07Z","incident_id":"01KRKDH0TT7F622YTZJZX61Y45","status":"monitoring","updated_at":"2026-05-14T14:39:07Z"},{"id":"01KRKDH0TT3V4R1ENXZRJ7ANJM","body":"We are currently investigating an issue affecting post purchase flow.\n\nAffected users may see orders stuck in a particular status, with updates not progressing as expected.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-05-14T14:16:24Z","display_at":"2026-05-14T14:16:24Z","incident_id":"01KRKDH0TT7F622YTZJZX61Y45","status":"investigating","updated_at":"2026-05-14T14:16:24Z"}]},{"id":"01KRJK75EWFAGR3TSFRTXX3K3N","name":"Order flow affected post purchase","status":"resolved","created_at":"2026-05-14T06:36:38Z","updated_at":"2026-05-14T08:06:26Z","resolved_at":"2026-05-14T07:57:00Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KRJRBKCCZJ1RJKZZBFB8AYCE","body":"This incident has been resolved.\n\n**Summary**\n\nOn May 14, 2026, from 04:49 to 07:57 UTC, some merchants experienced issues in order management, particularly in processing the orders status workflow. \n\nAround 07:41 UTC we noticed an improvement in order processing, normalizing by 07:57 UTC.\n\nShoppers were not directly affected by this incident, only the post-purchase order processing was affected.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-05-14T08:06:26Z","display_at":"2026-05-14T07:57:00Z","incident_id":"01KRJK75EWFAGR3TSFRTXX3K3N","status":"resolved","updated_at":"2026-05-14T08:32:12Z"},{"id":"01KRJQNSSSB3N7SHEXWP6Z9XQ3","body":"The fix for the issue affecting post purchase flow has been implemented.\n\nAffected stores should no longer experience stuck in orders and are now being processed.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-05-14T07:54:32Z","display_at":"2026-05-14T07:54:32Z","incident_id":"01KRJK75EWFAGR3TSFRTXX3K3N","status":"monitoring","updated_at":"2026-05-14T07:54:32Z"},{"id":"01KRJPW4KKFQ3PJVR9WJ796P06","body":"We continue to observe delay in the post purchase flow.\n\nWe are actively working on mitigation actions and will provide further updates as soon as more information becomes available.","created_at":"2026-05-14T07:40:31Z","display_at":"2026-05-14T07:40:31Z","incident_id":"01KRJK75EWFAGR3TSFRTXX3K3N","status":"investigating","updated_at":"2026-05-14T07:40:31Z"},{"id":"01KRJN34KZ8HYC98HR5PC90VY7","body":"We are still investigating the issue affecting the post purchase flow. Our team continues to analyze the behavior and collect additional data to determine the root cause.\n\nWe will provide an additional update in the next 30 minutes, or sooner if more information becomes available.","created_at":"2026-05-14T07:09:23Z","display_at":"2026-05-14T07:09:23Z","incident_id":"01KRJK75EWFAGR3TSFRTXX3K3N","status":"investigating","updated_at":"2026-05-14T07:09:23Z"},{"id":"01KRJK75EWNT8WKE0EM913QGCM","body":"We are currently investigating an issue affecting post purchase flow.\n\nAffected users may see orders stuck in a particular status, with updates not progressing as expected.\n\n \n\nOur incident response team is working to identify the root cause and implement a solution.\n\n \n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-05-14T06:36:38Z","display_at":"2026-05-14T04:49:00Z","incident_id":"01KRJK75EWFAGR3TSFRTXX3K3N","status":"investigating","updated_at":"2026-05-14T08:28:13Z"}]},{"id":"01KR6RE2438NGKABHX4M6WQR76","name":"Checkout Service Degradation","status":"resolved","created_at":"2026-05-09T16:16:53Z","updated_at":"2026-05-09T17:05:43Z","resolved_at":"2026-05-09T17:05:43Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KR6V7FGFM01PV29BHKAVT06N","body":"This incident has been resolved. \n\nSummary\n\nCheckout services were fully normalized at 16:34 UTC and PDP store navigation (Legacy Portal) services were fully normalized at 16:43 UTC.\n\n","created_at":"2026-05-09T17:05:43Z","display_at":"2026-05-09T17:05:43Z","incident_id":"01KR6RE2438NGKABHX4M6WQR76","status":"resolved","updated_at":"2026-05-09T17:56:37Z"},{"id":"01KR6TAE75J35DTHDRNE576ATF","body":"We are monitoring checkout services after the adjustments have been applied.\n\nAt this time, sales may be partially affected, as well as PDP store navigation, only for customers accessing stores through the Legacy Portal.\n\nWe will send an additional update within the next 30 minutes or as soon as we have more information to share.","created_at":"2026-05-09T16:49:52Z","display_at":"2026-05-09T16:49:52Z","incident_id":"01KR6RE2438NGKABHX4M6WQR76","status":"monitoring","updated_at":"2026-05-09T16:53:10Z"},{"id":"01KR6RE243JY38PGPJ5RMC1H8X","body":"We are investigating an issue affecting checkout availability.\n\nSales may be partially affected, and an issue is also impacting store navigation and session stability for users accessing stores via the Legacy Portal.\n\nWe will send an additional update within the next 30 minutes or as soon as we have more information to share.","created_at":"2026-05-09T16:16:53Z","display_at":"2026-05-09T16:16:53Z","incident_id":"01KR6RE2438NGKABHX4M6WQR76","status":"investigating","updated_at":"2026-05-09T16:16:53Z"}]},{"id":"01KR5T5SSS9JXXHTSR8E97NC3Z","name":"Degraded performance for orders management","status":"resolved","created_at":"2026-05-09T07:28:05Z","updated_at":"2026-05-09T07:54:42Z","resolved_at":"2026-05-09T07:54:42Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KR5VPGNKK3CF0ATXMFM296AX","body":"This incident has been resolved. \n\n**Summary**\n\nOn May 09, 2026, from 06:24 to 07:16 UTC, some merchants experienced issues in order management, particularly in advancing the orders workflow in Processing and Payment Pending status.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-05-09T07:54:42Z","display_at":"2026-05-09T07:54:42Z","incident_id":"01KR5T5SSS9JXXHTSR8E97NC3Z","status":"resolved","updated_at":"2026-05-09T07:54:42Z"},{"id":"01KR5T5SSSJV238GK40XJQ6XJZ","body":"The fix for the issue in Orders has been implemented.\n\nMerchants may be experiencing issues in order management, particularly in advancing the orders workflow in Processing and Payment Pending status. \n\nOur incident response team is working to reprocess affected orders and transactions as soon as possible.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-05-09T07:28:05Z","display_at":"2026-05-09T07:28:05Z","incident_id":"01KR5T5SSS9JXXHTSR8E97NC3Z","status":"monitoring","updated_at":"2026-05-09T07:28:05Z"}]},{"id":"01KP702GHQNKGH6S955T1BVTTX","name":"Login Errors","status":"resolved","created_at":"2026-04-14T21:59:00Z","updated_at":"2026-04-14T22:44:11Z","resolved_at":"2026-04-14T22:44:11Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KP72N8EMBHZK28XNRTFA436Q","body":"This incident has been resolved.\n\n**Summary**\n\nOn Apr 14, 2026, from 20:40 to 22:30 UTC, some accounts experienced login instability that impacted access to the platform.\n\nThis incident was triggered by a recent platform improvement that led to unexpected instability. We mitigated its impact by implementing corrective measures to restore stability.\n\nOur sales flow was unaffected during this incident.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-04-14T22:44:11Z","display_at":"2026-04-14T22:44:11Z","incident_id":"01KP702GHQNKGH6S955T1BVTTX","status":"resolved","updated_at":"2026-04-14T22:44:11Z"},{"id":"01KP720EB22HA4WQKMCFBGKRTP","body":"A fix for the login issue has been implemented.\n\nAffected users should no longer be experiencing login errors.\n\nOur incident response team is monitoring to ensure that normal platform behavior is fully restored.\n\nWe will provide another update within the next 30 minutes or sooner if more information becomes available.","created_at":"2026-04-14T22:32:49Z","display_at":"2026-04-14T22:32:49Z","incident_id":"01KP702GHQNKGH6S955T1BVTTX","status":"monitoring","updated_at":"2026-04-14T22:32:49Z"},{"id":"01KP702GHQMY612APJSRYBF6EQ","body":"We are currently investigating an issue affecting login functionality.\n\nSome users may be experiencing errors during the login process.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will provide an update within the next 30 minutes, or sooner if more information becomes available.","created_at":"2026-04-14T21:59:00Z","display_at":"2026-04-14T21:59:00Z","incident_id":"01KP702GHQNKGH6S955T1BVTTX","status":"investigating","updated_at":"2026-04-14T21:59:00Z"}]},{"id":"01KM6G2MFWSDN97ANMBX10GGFM","name":"High error rate in stores","status":"resolved","created_at":"2026-03-20T20:48:03Z","updated_at":"2026-03-30T19:41:35Z","resolved_at":"2026-03-21T04:31:36Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KM7AKD7KG2C80TYV1DQRMPCZ","body":"This incident has been resolved. We will provide further information in a public incident report.\n\n**Summary**\n\nOn Mar 20, 2026, from 19:38 to Mar 21, 2026, 04:19 UTC, affected stores experienced intermittent instability impacting storefront availability and product search.\n\nDuring this period, some users encountered degraded performance, including increased latency, intermittent errors, page loading failures, and occasional difficulty accessing specific storefront pages.\n\nThe incident was caused by cache-related issues that led to broader platform instability. Mitigation actions were applied to stabilize the environment, followed by continuous monitoring to ensure full recovery.\n\nThe sales flow was partially and intermittently impacted for a limited number of accounts over a period of approximately 8 hours and 41 minutes.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-03-21T04:31:36Z","display_at":"2026-03-21T04:31:36Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"resolved","updated_at":"2026-03-21T15:29:35Z"},{"id":"01KM794F6F24AGSZVV3NZ81PMS","body":"We are still observing a very small and intermittent issue affecting product search for a limited number of stores, with minimal overall impact.\n\nOur teams continue to monitor the platform.We will share the next update as soon as new information becomes available.","created_at":"2026-03-21T04:05:58Z","display_at":"2026-03-21T04:05:58Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"monitoring","updated_at":"2026-03-21T04:05:58Z"},{"id":"01KM76WRXQJPNMJ0SY4C3KV8Z8","body":"We continue to observe a small number of errors affecting some stores.\n\nOur teams remain actively working to ensure full stability.","created_at":"2026-03-21T03:26:48Z","display_at":"2026-03-21T03:26:48Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"monitoring","updated_at":"2026-03-21T03:26:48Z"},{"id":"01KM748SJ47FYQ3ZRXQGQJ8QG0","body":"System performance remains within expected levels.\n\nA small number of isolated errors continue to affect a limited set of stores, with low overall impact.\n\nWe will share the next update as soon as there are meaningful developments.","created_at":"2026-03-21T02:40:56Z","display_at":"2026-03-21T02:40:56Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"monitoring","updated_at":"2026-03-21T02:40:56Z"},{"id":"01KM71YSJ6MZKH4RRRSF6PXBBG","body":"We continue to monitor the platform, which remains stable.\n\nA small number of stores may still experience isolated errors with minimal impact.\n\nWe will provide further updates as more information becomes available.","created_at":"2026-03-21T02:00:32Z","display_at":"2026-03-21T02:00:32Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"monitoring","updated_at":"2026-03-21T02:33:46Z"},{"id":"01KM701BXVRN1CFBHM46SW7GTY","body":"The platform remains stable and operating as expected following the mitigation actions.\n\nAt this time, only a very small number of stores are experiencing isolated errors, with minimal impact.\n\nOur teams are actively working to fully resolve these residual issues and ensure complete stability.","created_at":"2026-03-21T01:26:59Z","display_at":"2026-03-21T01:26:59Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"monitoring","updated_at":"2026-03-21T01:26:59Z"},{"id":"01KM6Y0CEQS2HEABNMXW5Z4WAM","body":"We have identified an issue affecting the search functionality and have implemented additional mitigation measures.\n\nThe platform remains stable, and our teams are closely monitoring the environment to ensure the effectiveness of the applied actions.\n\nWe will provide further updates as more information becomes available.","created_at":"2026-03-21T00:51:29Z","display_at":"2026-03-21T00:51:29Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"monitoring","updated_at":"2026-03-21T00:51:29Z"},{"id":"01KM6VRW8QD5KKYEJ22PS7QMAY","body":"The platform remains stable following the implemented solution, with no widespread issues observed.\n\nWe are continuing to monitor the environment while investigating a small number of residual errors affecting a limited set of stores.\n\nOur teams remain actively engaged to ensure full stability and will provide another update within 30 minutes or sooner if needed.","created_at":"2026-03-21T00:12:26Z","display_at":"2026-03-21T00:12:26Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"monitoring","updated_at":"2026-03-21T00:12:26Z"},{"id":"01KM6SV77KHYA6MEGWAQFFRWZG","body":"The platform remains stable following the implemented solution. We are currently verifying a small number of errors affecting some stores.\n\nOur teams are actively investigating these occurrences and closely monitoring the environment to ensure continued stability.\n\nWe will share further updates as more information becomes available.","created_at":"2026-03-20T23:38:46Z","display_at":"2026-03-20T23:38:46Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"monitoring","updated_at":"2026-03-20T23:38:46Z"},{"id":"01KM6QY1VED313QKR0215ME01Q","body":"The fix for the issue affecting storefront availability and platform stability has been implemented.\n\nAffected stores should no longer experience slowness, intermittent failures, loading errors, or issues accessing certain pages.\n\nOur incident response team is monitoring to ensure that normal platform behavior is fully reestablished.\n\nWe will provide an additional update in the next 30 minutes, or sooner if more information becomes available.","created_at":"2026-03-20T23:05:22Z","display_at":"2026-03-20T23:05:22Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"monitoring","updated_at":"2026-03-20T23:05:22Z"},{"id":"01KM6QB3B28EMTX7MBV2B6R9BT","body":"We have identified cache-related issues as a contributing factor to the instability affecting the platform.\n\nOur team is actively working to implement a solution while minimizing the impact.\n\nWe will provide an additional update in the next 30 minutes, or sooner if more information becomes available.","created_at":"2026-03-20T22:55:00Z","display_at":"2026-03-20T22:55:00Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"identified","updated_at":"2026-03-20T22:55:00Z"},{"id":"01KM6NT285EKXB8JF56ZRNCKRQ","body":"We continue to observe intermittent instability affecting multiple stores, with symptoms that may include slowness, intermittent failures, loading errors, and occasional inability to access certain pages.\n\nMitigation measures are in progress to reduce impact. We will provide further updates as soon as more information becomes available.","created_at":"2026-03-20T22:28:14Z","display_at":"2026-03-20T22:28:14Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"investigating","updated_at":"2026-03-20T22:28:14Z"},{"id":"01KM6KZ81Q1C6XH6JCAFG8Y961","body":"We are currently investigating an issue causing instability and intermittent behavior.\n\nMultiple stores are experiencing degraded performance, with symptoms that may include slowness, intermittent failures, loading errors, and occasional inability to access certain pages.\n\nOur team is actively working to identify the root cause and implement mitigation measures. We will provide further updates as soon as more information becomes available.","created_at":"2026-03-20T21:56:06Z","display_at":"2026-03-20T21:56:06Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"investigating","updated_at":"2026-03-20T21:56:06Z"},{"id":"01KM6HWPM7G65F9QPS52N7ZZKX","body":"We are still investigating the issue affecting storefront access and error rates. Our team continues to analyze the behavior and collect additional data to determine the root cause.\n\nAt this time, some users may still experience intermittent errors, including 504 Gateway Timeout, when accessing the store.\n\nWe are actively working on mitigation actions and will provide further updates as soon as more information becomes available.","created_at":"2026-03-20T21:19:46Z","display_at":"2026-03-20T21:19:46Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"investigating","updated_at":"2026-03-20T21:19:46Z"},{"id":"01KM6G2MFWWN3CHPZ6F8C31BE6","body":"We are currently investigating an issue affecting storefront availability.\n\nAffected users may be experiencing intermittent issues accessing the store, including errors such as 504 Gateway Timeout.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-03-20T20:48:03Z","display_at":"2026-03-20T19:38:00Z","incident_id":"01KM6G2MFWSDN97ANMBX10GGFM","status":"investigating","updated_at":"2026-03-20T23:24:04Z"}]},{"id":"01KK1YCTHCC3PCF95F2P5QKDKQ","name":"FastStore WebOps deployments issues","status":"resolved","created_at":"2026-03-06T16:06:23Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2026-03-06T17:08:23Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KK21YBA5HEBSHZEQE8E4TDRP","body":"This incident has been resolved.\n\n**Summary**\nIn this incident, affected accounts experienced issues seeing FastStore deployments.\n\nDuring this incident period, most deployments failed, meaning it was not possible to make changes to published storefronts.\n\nOur sales flow was unaffected during this incident, but storefront updates for a few accounts using FastStore WebOps was impacted in this period.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-03-06T17:08:23Z","display_at":"2026-03-06T17:08:23Z","incident_id":"01KK1YCTHCC3PCF95F2P5QKDKQ","status":"resolved","updated_at":"2026-03-06T17:08:23Z"},{"id":"01KK20GCE58H47A78RV16QWSJY","body":"The fix for the issue in FastStore WebOps has been implemented.\n\nAffected accounts should no longer be experiencing issues seeing FastStore deployments. \n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-03-06T16:43:17Z","display_at":"2026-03-06T16:43:17Z","incident_id":"01KK1YCTHCC3PCF95F2P5QKDKQ","status":"monitoring","updated_at":"2026-03-06T16:43:17Z"},{"id":"01KK1YCTHCEZ69QVWV211BPAJE","body":"We are currently investigating an issue in FastStore WebOps.\n\nA subset of clients could be experiencing issues seeing FastStore WebOps deployments.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update as soon as we have more information to share.","created_at":"2026-03-06T16:06:23Z","display_at":"2026-03-06T16:06:23Z","incident_id":"01KK1YCTHCC3PCF95F2P5QKDKQ","status":"investigating","updated_at":"2026-03-06T16:06:23Z"}]},{"id":"01KHY7Y9WZBSW6C3HMDSA0AF29","name":"Intelligent Search outage","status":"resolved","created_at":"2026-02-20T19:20:33Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2026-02-20T20:53:51Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KHYD93R7165M19TJX96N1M2W","body":"**Summary**\n\nOn February 20, 2026, from 18:33 to 19:22 UTC, affected accounts experienced an issue where search was not returning products. \n\nThe incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration.\n\nThe sales flow was partially affected during this period, impacting some accounts for approximately 49 minutes.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-02-20T20:53:51Z","display_at":"2026-02-20T20:53:51Z","incident_id":"01KHY7Y9WZBSW6C3HMDSA0AF29","status":"resolved","updated_at":"2026-02-20T20:53:51Z"},{"id":"01KHYBMTCA4FNV0KFR2BENZEAM","body":"Our incident response team is still monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-02-20T20:25:17Z","display_at":"2026-02-20T20:25:17Z","incident_id":"01KHY7Y9WZBSW6C3HMDSA0AF29","status":"monitoring","updated_at":"2026-02-20T20:25:17Z"},{"id":"01KHY9DTQH487F2TBFF3HW4E2N","body":"The fix for the issue in Intelligent Search has been implemented.\n\nAffected accounts should begin seeing their products gradually return in search results.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-02-20T19:46:31Z","display_at":"2026-02-20T19:46:31Z","incident_id":"01KHY7Y9WZBSW6C3HMDSA0AF29","status":"monitoring","updated_at":"2026-02-20T19:46:31Z"},{"id":"01KHY7Y9WZKVKEYW6MVPAQQRJS","body":"We are currently investigating an issue in Intelligent Search.\n\nThe affected accounts may be experiencing issues where searches are not returning products.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-02-20T19:20:33Z","display_at":"2026-02-20T19:20:33Z","incident_id":"01KHY7Y9WZBSW6C3HMDSA0AF29","status":"investigating","updated_at":"2026-02-20T19:20:33Z"}]},{"id":"01KH6JWBG98V7XB6TXHHBKZ8E8","name":"Intelligent Search outage","status":"resolved","created_at":"2026-02-11T14:49:58Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2026-02-11T15:18:52Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KH6MH9QWQHB57FCTY0976G0T","body":"This incident has been resolved.\n\n**Summary**\n\nOn February 11, 2026, from 14:14 to 14:55 UTC, affected accounts experienced an issue where search was not returning products.\n\nThe incident was triggered by a configuration issue in Intelligent Search. We mitigated the impact by restoring the system configuration.\n\nThe sales flow was partially affected during this period, impacting some accounts for approximately 41 minutes.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-02-11T15:18:52Z","display_at":"2026-02-11T15:18:52Z","incident_id":"01KH6JWBG98V7XB6TXHHBKZ8E8","status":"resolved","updated_at":"2026-02-11T15:44:35Z"},{"id":"01KH6KAXM8ZWPXMQDXNQM64PMY","body":"The fix for the issue in Intelligent Search has been implemented.\n\nAffected accounts should begin seeing their products gradually return in search results.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-02-11T14:57:55Z","display_at":"2026-02-11T14:30:00Z","incident_id":"01KH6JWBG98V7XB6TXHHBKZ8E8","status":"identified","updated_at":"2026-02-11T15:26:28Z"},{"id":"01KH6JWBG9TV4RJ3SB53TSZ5RR","body":"We are currently investigating an issue in Intelligent Search.\n\nThe affected accounts may be experiencing issues where searches are not returning products.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-02-11T14:49:58Z","display_at":"2026-02-11T14:15:00Z","incident_id":"01KH6JWBG98V7XB6TXHHBKZ8E8","status":"investigating","updated_at":"2026-02-11T15:23:58Z"}]},{"id":"01KGFX9CFZRQB181RM101R5GPV","name":"Checkout Service Degradation","status":"resolved","created_at":"2026-02-02T19:29:18Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2026-02-02T20:15:06Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KGFZX7J6F8X1K65MBSB98N55","body":"This incident has been resolved. We will not provide further information in a public incident report.\n\n**Summary**\n\nOn Feb 02, 2026, from 19:15 to 19:33 UTC, affected accounts encountered errors when attempting to place orders. \n\nThe incident was caused by a degradation in one of our internal infrastructure components. The platform stabilized shortly after, and no further impact was observed.\n\nOur sales flow was affected during this incident, impacting most accounts for 19 minutes.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-02-02T20:15:06Z","display_at":"2026-02-02T20:15:06Z","incident_id":"01KGFX9CFZRQB181RM101R5GPV","status":"resolved","updated_at":"2026-02-02T20:15:06Z"},{"id":"01KGFY06R83ZSWN86FV8T681V5","body":"The fix for the issue in our Checkout has been implemented.\n\nAffected Accounts should no longer be experiencing errors when trying to purchase orders.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-02-02T19:41:46Z","display_at":"2026-02-02T19:41:46Z","incident_id":"01KGFX9CFZRQB181RM101R5GPV","status":"monitoring","updated_at":"2026-02-02T19:41:46Z"},{"id":"01KGFX9CFZ1RDMC118GSENQN51","body":"We are currently investigating an issue in our Checkout.\n\nAffected Accounts may be experiencing errors when trying to purchase orders.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-02-02T19:29:18Z","display_at":"2026-02-02T19:29:18Z","incident_id":"01KGFX9CFZRQB181RM101R5GPV","status":"investigating","updated_at":"2026-02-02T19:29:18Z"}]},{"id":"01KG5SRM9TJ4CWTBP187SPRCY6","name":"Checkout Service Degradation","status":"resolved","created_at":"2026-01-29T21:15:19Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2026-01-29T20:18:00Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KG5SRM9T3Q0MPKN7SK6X8SE7","body":"This incident has been resolved. We will provide further information in a public incident report.\n\n**Summary**\n\nOn Jan 29, 2026, from 19:55 to 20:21 UTC a subset of customers experienced checkout errors.\n\nThis incident was caused by an internal deployment issue that temporarily affected checkout service behavior. The situation was mitigated through manual intervention, restoring normal service levels. \n\nOur sales flow was partially affected during this incident, impacting a subset of customers for 26 minutes.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2026-01-29T21:15:19Z","display_at":"2026-01-29T20:18:00Z","incident_id":"01KG5SRM9TJ4CWTBP187SPRCY6","status":"resolved","updated_at":"2026-02-05T13:43:08Z"},{"id":"01KG5SRM9TBXMAGCPR642M2BY1","body":"We are currently investigating an issue in our Checkout Module.\n\nA subset of customers may be experiencing errors when trying to place orders.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-01-29T21:15:19Z","display_at":"2026-01-29T19:59:00Z","incident_id":"01KG5SRM9TJ4CWTBP187SPRCY6","status":"investigating","updated_at":"2026-01-29T21:15:19Z"}]},{"id":"01KFNY2WH34B1HQ8APHG28CS9N","name":"Orders API considering API keys","status":"resolved","created_at":"2026-01-23T17:22:59Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2026-01-23T18:02:04Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KFP0AEWMFXY2XPAJDB9A3JQS","body":"This incident has been resolved. We will provide further information in a public incident report.","created_at":"2026-01-23T18:02:04Z","display_at":"2026-01-23T18:02:04Z","incident_id":"01KFNY2WH34B1HQ8APHG28CS9N","status":"resolved","updated_at":"2026-01-23T18:02:04Z"},{"id":"01KFNZV4FRAQ9XBSS7FTEBAPF6","body":"The fix for the issue has been implemented, we're monitoring.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.","created_at":"2026-01-23T17:53:42Z","display_at":"2026-01-23T17:53:42Z","incident_id":"01KFNY2WH34B1HQ8APHG28CS9N","status":"monitoring","updated_at":"2026-01-23T17:53:42Z"},{"id":"01KFNY2WH3GJMY299CGBZQAP8A","body":"We are currently investigating an issue in Orders API considering API keys.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-01-23T17:22:59Z","display_at":"2026-01-23T14:23:00Z","incident_id":"01KFNY2WH34B1HQ8APHG28CS9N","status":"investigating","updated_at":"2026-01-23T17:23:23Z"}]},{"id":"01KFJT3E7QETKG9P6A2RQCKBR5","name":"Admin Partial Outage","status":"resolved","created_at":"2026-01-22T12:15:39Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2026-01-22T13:45:11Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KFJZ7BW0GK78PZBJS8MDTXBF","body":"This incident has been resolved. We will provide further information in a public incident report","created_at":"2026-01-22T13:45:11Z","display_at":"2026-01-22T13:45:11Z","incident_id":"01KFJT3E7QETKG9P6A2RQCKBR5","status":"resolved","updated_at":"2026-01-22T13:45:11Z"},{"id":"01KFJWXCEDVD6Y4NJY1K6765MX","body":"Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-01-22T13:04:47Z","display_at":"2026-01-22T13:04:47Z","incident_id":"01KFJT3E7QETKG9P6A2RQCKBR5","status":"monitoring","updated_at":"2026-01-22T13:04:47Z"},{"id":"01KFJT3E7Q5S3VJBF21BMWE051","body":"A subset of merchants are experiencing errors when accessing the admin since Jan 22, 2026 10:56 UTC\n\nOur global sales flow was unaffected during this incident.\n\nWe apologize for any inconvenience this may have caused.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2026-01-22T12:15:39Z","display_at":"2026-01-22T10:56:00Z","incident_id":"01KFJT3E7QETKG9P6A2RQCKBR5","status":"investigating","updated_at":"2026-01-22T12:26:52Z"}]},{"id":"01KCWV915E3DBMBNF2VG77ENS8","name":"License Manager Auth Failure","status":"resolved","created_at":"2025-12-20T03:01:30Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2025-12-20T05:00:26Z","impact":"critical","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KCX22SPHV339ZK9YHCNPDG99","body":"This incident has been resolved. We will provide further information in a public incident report.\n\n**Summary**\n\nOn Dec 20, 2025, from 02:09 to 04:10 UTC, our customers experienced errors while logging in and placing orders. \n\nThis incident was triggered by an error in an internal system responsible for managing access for other applications. The issue was mitigated by deploying a new environment.\n\nOur sales flow was affected during this incident, impacting most accounts for 1 hour and 57 minutes.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2025-12-20T05:00:26Z","display_at":"2025-12-20T05:00:26Z","incident_id":"01KCWV915E3DBMBNF2VG77ENS8","status":"resolved","updated_at":"2026-01-06T13:56:13Z"},{"id":"01KCX03290B235Q3V3014XSCQF","body":"The fix for the issue in our login services has been implemented.\n\nOur customers should no longer experience errors when logging in and placing orders.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-12-20T04:25:37Z","display_at":"2025-12-20T04:25:37Z","incident_id":"01KCWV915E3DBMBNF2VG77ENS8","status":"monitoring","updated_at":"2025-12-20T04:27:32Z"},{"id":"01KCWY821KQYZM53K4YPB2YVXM","body":"We have identified the contributing factors to the issue in our login service and are still implementing the fix.\n\nOur incident response team estimates that the fix will be implemented in the next minutes.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-12-20T03:53:24Z","display_at":"2025-12-20T03:53:24Z","incident_id":"01KCWV915E3DBMBNF2VG77ENS8","status":"identified","updated_at":"2025-12-20T03:53:24Z"},{"id":"01KCWWH2SHNMP6RE9W3HVXKTT2","body":"We have identified the contributing factors of the issue in our login service.\n\nOur incident response team estimates that the fix will be implemented in the next minutes.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-12-20T03:23:22Z","display_at":"2025-12-20T03:23:22Z","incident_id":"01KCWV915E3DBMBNF2VG77ENS8","status":"identified","updated_at":"2025-12-20T03:23:22Z"},{"id":"01KCWV915EXR62JRJSG5HXC7A9","body":"We are currently investigating an issue in our login service.\n\nOur customers may be experiencing errors while logging in and placing orders.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-12-20T03:01:30Z","display_at":"2025-12-20T03:01:30Z","incident_id":"01KCWV915E3DBMBNF2VG77ENS8","status":"investigating","updated_at":"2025-12-20T03:01:30Z"}]},{"id":"01KCAM6HD8EYHFV7HYMA7STKDG","name":"Masterdata degradation affecting Checkout","status":"resolved","created_at":"2025-12-13T01:11:28Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2025-12-13T02:35:50Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KCAS104D1H7K517VRAKB4AH2","body":"This incident has been resolved. We will provide further information in a public incident report.\n\n**Summary**\n\nThe incident has been resolved and the platform is operating normally. Monitoring has not detected any additional errors, and system performance has remained stable.\n\nOur engineering teams worked to mitigate the issue by applying infrastructure and service adjustments, including traffic rebalancing and improvements to connection handling.\n\nWe apologize for any inconvenience this incident may have caused and appreciate your patience while we worked to restore full service.","created_at":"2025-12-13T02:35:50Z","display_at":"2025-12-13T02:35:50Z","incident_id":"01KCAM6HD8EYHFV7HYMA7STKDG","status":"resolved","updated_at":"2025-12-13T02:35:50Z"},{"id":"01KCAQX2T9C9X18DKRCQDS3X2E","body":"The services have been restored.\n\nAt this time, no further errors are being observed. We are closely monitoring the platform to ensure continued stability.","created_at":"2025-12-13T02:16:13Z","display_at":"2025-12-13T01:40:00Z","incident_id":"01KCAM6HD8EYHFV7HYMA7STKDG","status":"monitoring","updated_at":"2025-12-19T16:43:23Z"},{"id":"01KCAP2F945F6KGTH3CVQTQS4V","body":"The checkout process is now stable, and all errors have been resolved.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-12-13T01:44:12Z","display_at":"2025-12-13T01:36:00Z","incident_id":"01KCAM6HD8EYHFV7HYMA7STKDG","status":"identified","updated_at":"2025-12-19T14:57:32Z"},{"id":"01KCANR8777H94RQ8T68RTJZ15","body":"We have identified the contributing factors of the issue, and a fix is being implemented.\n\nThe checkout process is showing signs of stabilization, and error rates have started to decrease.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-12-13T01:38:37Z","display_at":"2025-12-13T01:15:00Z","incident_id":"01KCAM6HD8EYHFV7HYMA7STKDG","status":"identified","updated_at":"2025-12-13T01:49:35Z"},{"id":"01KCAM6HD8H7FSM34C11XHEK14","body":"We are currently investigating an issue that is impacting the processing of orders. \nOur team is actively working to identify the root cause and restore full functionality.\n\nWe will provide further updates as more information becomes available.","created_at":"2025-12-13T01:11:28Z","display_at":"2025-12-13T00:46:00Z","incident_id":"01KCAM6HD8EYHFV7HYMA7STKDG","status":"investigating","updated_at":"2025-12-13T02:00:44Z"}]},{"id":"01KBZKE4HM5JS7VYAAQABAAEMT","name":"Storefront Navigation Issues on VTEX Legacy Portal/CMS","status":"resolved","created_at":"2025-12-08T18:26:30Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2025-12-08T18:26:00Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01KBZMP1Q6FT0R8QP1EDNAYYBW","body":"During an infrastructure migration process, one of our services experienced instabilities. To restore stability, we scaled up the previous environment and redirected traffic to the healthy environment. The impact was confined to service instabilities, with no disruption to sales or critical workflows","created_at":"2025-12-08T18:48:18Z","display_at":"2025-12-08T18:26:00Z","incident_id":"01KBZKE4HM5JS7VYAAQABAAEMT","status":"resolved","updated_at":"2025-12-08T20:35:36Z"},{"id":"01KBZM4XT5Z86BQ1MDNPM4VHGA","body":"The fix for the issue has been implemented.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\n ","created_at":"2025-12-08T18:38:57Z","display_at":"2025-12-08T17:55:00Z","incident_id":"01KBZKE4HM5JS7VYAAQABAAEMT","status":"monitoring","updated_at":"2025-12-08T20:35:14Z"},{"id":"01KBZKE4HMZHW1EMGYWY1G5JRY","body":"We are currently experiencing an issue impacting store navigation and session stability for users accessing stores via the Legacy Portal.","created_at":"2025-12-08T18:26:30Z","display_at":"2025-12-08T17:47:00Z","incident_id":"01KBZKE4HM5JS7VYAAQABAAEMT","status":"identified","updated_at":"2025-12-08T20:34:43Z"}]},{"id":"01K8X9FAW8B2AGT8DK1DC9TGCV","name":"Payments processing issues","status":"resolved","created_at":"2025-10-31T14:06:49Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2025-10-31T14:48:50Z","impact":"critical","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01K8XBW8V96K5F810ECERQFBY8","body":"This incident has been resolved. We will provide further information in a public incident report.\n\n**Summary**\n\nOn Oct 31, 2025, from 13:47 to 14:15 UTC, shoppers experienced issues in finishing purchases. \n\nOur sales flow was affected during this incident, impacting all accounts for 28 minutes.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2025-10-31T14:48:50Z","display_at":"2025-10-31T14:48:50Z","incident_id":"01K8X9FAW8B2AGT8DK1DC9TGCV","status":"resolved","updated_at":"2025-11-10T22:21:12Z"},{"id":"01K8XA92G90J97H7E20BCAJBWF","body":"The fix for the issue in Payments Gateway has been implemented.\n\nShoppers should no longer experience issues completing purchases.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-10-31T14:20:53Z","display_at":"2025-10-31T14:20:53Z","incident_id":"01K8X9FAW8B2AGT8DK1DC9TGCV","status":"monitoring","updated_at":"2025-10-31T14:20:53Z"},{"id":"01K8X9XEG1K0MDSB37ZXCMNPGD","body":"We have identified the contributing factors of the issue in Payments Gateway.\n\nOur incident response team is working to normalize the scenario.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-10-31T14:14:32Z","display_at":"2025-10-31T14:14:32Z","incident_id":"01K8X9FAW8B2AGT8DK1DC9TGCV","status":"identified","updated_at":"2025-10-31T14:14:32Z"},{"id":"01K8X9FAW835W7E9ENADNPHKEH","body":"We are currently investigating an issue in the Payments Gateway.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-10-31T14:06:49Z","display_at":"2025-10-31T13:53:00Z","incident_id":"01K8X9FAW8B2AGT8DK1DC9TGCV","status":"investigating","updated_at":"2025-10-31T14:15:27Z"}]},{"id":"01K83Y3AY94BT2MHD3J2TKDKZ4","name":"Order flow to Pick and Pack interrupted","status":"resolved","created_at":"2025-10-21T17:47:01Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2025-10-21T19:34:46Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01K8448MX86TSEACJ9QVQXMBMT","body":"This incident has been resolved.\n\nSummary\n\nOn October 21, 2025, between 17:47 UTC and 19:29 UTC, some accounts experienced interruptions in the Pick and Pack order flow.\n\nThe incident was caused by issues within the Pick and Pack service, which temporarily disrupted normal order processing. \n\nOur team implemented a fix to restore service stability and prevent further impact.\n\nWe sincerely apologize for any inconvenience this may have caused.","created_at":"2025-10-21T19:34:46Z","display_at":"2025-10-21T19:34:46Z","incident_id":"01K83Y3AY94BT2MHD3J2TKDKZ4","status":"resolved","updated_at":"2025-10-21T19:34:46Z"},{"id":"01K843SFPM5S7WH812KJZJ2ZM2","body":"The fix for the Pick and Pack issue has been implemented.\n\nAffected accounts should no longer be experiencing issues with the order flow.\n\nOur incident response team is monitoring the situation to ensure that normal platform behavior is fully restored.\n\nWe will provide another update within the next 15 minutes, or as soon as more information becomes available.","created_at":"2025-10-21T19:26:30Z","display_at":"2025-10-21T19:26:30Z","incident_id":"01K83Y3AY94BT2MHD3J2TKDKZ4","status":"monitoring","updated_at":"2025-10-21T19:26:30Z"},{"id":"01K841PR87EPW3Z3ZE0BR509FV","body":"We have identified the contributing factors to the Pick and Pack issue.\n\nOur incident response team is currently working to restore the service.\n\nWe will provide another update within the next hour or as soon as more information becomes available.","created_at":"2025-10-21T18:50:03Z","display_at":"2025-10-21T18:50:03Z","incident_id":"01K83Y3AY94BT2MHD3J2TKDKZ4","status":"identified","updated_at":"2025-10-21T18:50:03Z"},{"id":"01K83Y3AY9XQBJ6CEP6P0CW444","body":"We are currently investigating an issue in Pick and Pack.\n\nAffected accounts may be experiencing a service interruption in the order flow.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next hour, or as soon as we have more information to share.","created_at":"2025-10-21T17:47:01Z","display_at":"2025-10-21T17:47:01Z","incident_id":"01K83Y3AY94BT2MHD3J2TKDKZ4","status":"investigating","updated_at":"2025-10-21T17:47:01Z"}]},{"id":"01K807RDAM8X5TQZ07RH4CFBVW","name":"Degraded performance","status":"resolved","created_at":"2025-10-20T07:18:51Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2025-10-20T21:28:26Z","impact":"critical","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01K820JYXC1D3QJYQNGYGBEPD9","body":"This incident has been fully resolved.\n\nSummary\n\nOn October 20, 2025, between 07:02 and 23:51 UTC, some accounts experienced errors impacting VTEX IO storefronts, apps, Admin, Message Center, order flows, and product indexing.\n\nThe issue was caused by degraded infrastructure services, which affected multiple platform components and led to instability across key commerce flows.\n\nThe disruption was caused by a reputable infrastructure provider outside VTEX’s direct control, consistent with the third-party exclusions defined in our service-level agreements.\n\nOur engineering team mitigated the impact by restoring the affected infrastructure services and ensuring full recovery of dependent systems.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2025-10-20T23:52:01Z","display_at":"2025-10-20T23:52:01Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"resolved","updated_at":"2025-10-29T19:02:55Z"},{"id":"01K81ZK48D7QP16H9J4PVMBKTY","body":"The fix for the issue in Catalog has been implemented.\n\nThe product indexing queue is gradually returning to normal.\nOur incident response team is actively monitoring to ensure that normal platform behavior is fully reestablished.\n\nWe will provide another update within the next 30 minutes, or sooner if more information becomes available.","created_at":"2025-10-20T23:34:38Z","display_at":"2025-10-20T23:34:38Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"monitoring","updated_at":"2025-10-20T23:34:38Z"},{"id":"01K81XH3N3H02PAZZPVFGH2DD0","body":"We have identified the contributing factors to the issue affecting Catalog.\n\nOur incident response team has performed a service optimization to restore the product indexing queue.\n\nWe will provide another update within the next hour, or sooner if more information becomes available.","created_at":"2025-10-20T22:58:35Z","display_at":"2025-10-20T22:58:35Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"identified","updated_at":"2025-10-20T22:58:35Z"},{"id":"01K81TVH9VABRS0ME3BF7F5WN8","body":"We are currently investigating an issue affecting Catalog.\n\nSome accounts may experience delays in product indexing.\nOur incident response team is actively working to identify the root cause and implement a solution.\n\nWe will provide another update within the next hour, or sooner if more information becomes available.","created_at":"2025-10-20T22:11:51Z","display_at":"2025-10-20T22:11:51Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"investigating","updated_at":"2025-10-20T22:11:51Z"},{"id":"01K81RC1JJS5BS7HFC7FBWS6WP","body":"This incident has been fully resolved.\n\nSummary\n\nOn October 20, 2025, between 07:02 and 21:22 UTC, some accounts experienced errors impacting VTEX IO storefronts, apps, Admin, Message Center, and order flows.\n\nThe issue was caused by degraded infrastructure services, which affected multiple platform components and led to instability across key commerce flows.\n\nOur engineering team mitigated the impact by restoring the affected infrastructure services and ensuring full recovery of dependent systems.\n\nAll impacted services are now fully operational, and normal platform performance has been reestablished.\n\nWe recognize that this incident disrupted critical sales and operational processes for our customers, and we sincerely apologize for the inconvenience caused.","created_at":"2025-10-20T21:28:26Z","display_at":"2025-10-20T21:28:26Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"resolved","updated_at":"2025-10-20T21:28:26Z"},{"id":"01K81NKZN7AQAZZSXZ5N2K2X8M","body":"Error rates have significantly improved and most VTEX IO storefront, app, and admin operations are stable.\n\nSome components may still experience residual latency or occasional errors as systems fully recover.\n\nOur engineering team continues to monitor platform performance to ensure complete stabilization.","created_at":"2025-10-20T20:40:20Z","display_at":"2025-10-20T20:40:20Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"monitoring","updated_at":"2025-10-20T20:40:20Z"},{"id":"01K81M1PS6XDSP8EW7F792X6V2","body":"Error rates are showing signs of improvement, and services are gradually recovering, though some areas may still experience degraded performance.\n\nThe Message Center is now fully operational, and the email delivery service has been restored with some delay. Order indexing has also been reestablished and is being processed with minor delays.\n\nOur team remains focused on minimizing the impact on critical customer flows.\n\nWe will share another update within the next hour, or sooner as more information becomes available.","created_at":"2025-10-20T20:12:53Z","display_at":"2025-10-20T20:12:53Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"identified","updated_at":"2025-10-20T20:12:53Z"},{"id":"01K81F7DETM4J6GNFQTVKD2NQ9","body":"We continue to observe intermittent errors affecting VTEX IO storefronts, apps, and admin operations.\n\nSome third-party applications may also experience periods of instability or degraded performance. An issue was identified in the event workflow earlier today, which has since been mitigated. The backlog of events is currently being processed as systems return to normal operation.\n\nOur team remains focused on minimizing the impact on critical customer flows.\n\nWe will share another update within the next hour, or sooner as more information becomes available.","created_at":"2025-10-20T18:48:37Z","display_at":"2025-10-20T18:48:37Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"identified","updated_at":"2025-10-20T18:48:37Z"},{"id":"01K818AF7FY65Y3Z4CNMR2FPPT","body":"We continue to observe intermittent errors impacting VTEX IO storefronts, apps, and admin operations. Email delivery and related services may also be temporarily affected.\n\nOur team is focused on minimizing the impact on critical flows. The cloud provider has identified the root cause and is actively working to mitigate the issue.\n\nWe will share another update within the next hour, or sooner as we have more information.","created_at":"2025-10-20T16:47:57Z","display_at":"2025-10-20T16:47:57Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"identified","updated_at":"2025-10-20T16:50:51Z"},{"id":"01K813MM66F6VDW581WBPENR6V","body":"Our engineering team remains focused on the intermittent high error rate for VTEX IO storefronts, apps, and admin operations.\n\nThe issue preventing email messages has been identified, and we are working on a fix to fully restore it.\n\nWe will send an additional update in the next 1 hour, or sooner if we have additional information.","created_at":"2025-10-20T15:26:07Z","display_at":"2025-10-20T15:26:07Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"identified","updated_at":"2025-10-20T15:26:07Z"},{"id":"01K80YDXT8BHE637K06DKWTM7R","body":"The issue for Seller Portal accounts is already resolved.\n\nWe are still working on issues generating a high error rate on VTEX IO storefront, apps, and admin operations.\n\nAdditionally, we are investigating an issue on the login using OTP via email.\n\nOur engineering team continues to actively work on these residual issues to ensure full recovery.","created_at":"2025-10-20T13:55:05Z","display_at":"2025-10-20T13:55:05Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"identified","updated_at":"2025-10-20T13:55:05Z"},{"id":"01K80VDMA37HRCBK4ZKKWZFB0R","body":"Delays in order processing are now resolved.\n\nA group of accounts may still face a high error rate on admin operations and VTEX IO apps.\n\nWe identified a problem with the catalog service for Seller Portal accounts, which affects checkout flow.\n\nOur engineering team continues to actively work on these residual issues to ensure full recovery.","created_at":"2025-10-20T13:02:29Z","display_at":"2025-10-20T13:02:29Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"identified","updated_at":"2025-10-20T13:02:29Z"},{"id":"01K80NNHM1J0EVZAHH0C0XTNXS","body":"The issue has been mitigated for order placement.\n\nStorefront navigation and admin operations are mostly restored, though some merchants may still experience occasional delays in order processing or navigation errors in certain areas of the platform.\n\nOur engineering team continues to actively work on these residual issues to ensure full recovery.","created_at":"2025-10-20T11:21:57Z","display_at":"2025-10-20T11:21:57Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"identified","updated_at":"2025-10-20T11:21:57Z"},{"id":"01K80HQG3KXJN6GAC7FJJ8BW0V","body":"We’re seeing signs of recovery across the affected platform components. Order placement and admin operations are gradually returning to normal.\n\nOur engineering team remains in close and constant contact with our cloud infrastructure provider and continues to monitor the situation to ensure full stability.\n\nWe’ll share another update once recovery is fully confirmed.","created_at":"2025-10-20T10:13:07Z","display_at":"2025-10-20T10:13:07Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"identified","updated_at":"2025-10-20T10:13:07Z"},{"id":"01K80A6WB5ZA6N1SZ4TYFJW11E","body":"Our team continues to investigate the issue and we’ll continue to keep you posted as soon as we have more information.","created_at":"2025-10-20T08:01:42Z","display_at":"2025-10-20T08:01:42Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"investigating","updated_at":"2025-10-20T08:01:42Z"},{"id":"01K807RDAMDAPKAV7V10GVPX7Z","body":"We are currently investigating an issue in multiple platform components.\n\nAll stores may be experiencing problems in order placement and admin operations.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-10-20T07:18:51Z","display_at":"2025-10-20T07:02:00Z","incident_id":"01K807RDAM8X5TQZ07RH4CFBVW","status":"investigating","updated_at":"2025-10-20T08:30:42Z"}]},{"id":"01K72A2P1YJN9RVZEAD7Q0G8C4","name":"Orders page not loading","status":"resolved","created_at":"2025-10-08T16:22:12Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2025-10-08T17:05:45Z","impact":"minor","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01K72CJDGNR33DPD42Y8V4K8QJ","body":"This incident has been resolved. We will not provide further information in a public incident report.\n\n**Summary**\n\nOn Oct 8, 2025, from 14:20 UTC to 16:50 UTC, all accounts experienced difficulties in viewing orders by the admin UI. \n\nThe issue was caused by an incorrect internal configuration. We mitigated its impact by rolling back the implemented configuration.\n\nOur sales flow was unaffected during this incident.\n\nWe apologize for any inconvenience this may have caused.","created_at":"2025-10-08T17:05:45Z","display_at":"2025-10-08T17:05:45Z","incident_id":"01K72A2P1YJN9RVZEAD7Q0G8C4","status":"resolved","updated_at":"2025-10-08T20:46:22Z"},{"id":"01K72AKXV8HKMCE8AMS60MKC25","body":"The fix for the issue in OMS has been implemented.\n\nAll accounts should no longer be experiencing difficulties in viewing orders by the admin UI.\n\nOur incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-10-08T16:31:37Z","display_at":"2025-10-08T16:31:37Z","incident_id":"01K72A2P1YJN9RVZEAD7Q0G8C4","status":"monitoring","updated_at":"2025-10-08T16:31:37Z"},{"id":"01K72A2P1YFYXYZCM22F8JMFFA","body":"We are currently investigating an issue in OMS module.\n\nAll accounts may be experiencing difficulties in viewing orders by the admin UI.\n\nOur incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-10-08T16:22:12Z","display_at":"2025-10-08T16:22:12Z","incident_id":"01K72A2P1YJN9RVZEAD7Q0G8C4","status":"investigating","updated_at":"2025-10-08T16:22:12Z"}]},{"id":"01K6THK0STVADZRGN6FNXZ5WAC","name":"High Error Rates in Checkout ","status":"resolved","created_at":"2025-10-05T15:59:32Z","updated_at":"2026-03-12T20:31:30Z","resolved_at":"2025-10-05T16:10:00Z","impact":"major","page_id":"01H70W25GPVY136KWYWRTG6Q9T","incident_updates":[{"id":"01K6TKH1E5WFFV2Q86ZXS25RTY","body":"This incident has been resolved. \n\n**Summary**\n\nOn Oct 5, 2025, from 12:45 UTC to 12:55 UTC, some shoppers experienced issues placing orders. During this time, checkout was slower than usual, and some requests failed.\n\nThis incident was triggered by an unexpected issue with one of our services. We mitigated its impact by increasing system resources to restore normal operation.\n\nWe apologize for any inconvenience this may have caused.\n\n**Timeline**\n\nAt 12:45 UTC, our incident team was notified of the issue.\n\nAt 12:48 UTC, we identified a reduction in system capacity that was impacting order processing, and additional system resources were added.\nAt 12:55 UTC, order processing returned to normal.\n\nAt 13:00 UTC, the incident was fully mitigated and all services were confirmed stable.","created_at":"2025-10-05T16:33:24Z","display_at":"2025-10-05T16:10:00Z","incident_id":"01K6THK0STVADZRGN6FNXZ5WAC","status":"resolved","updated_at":"2025-10-05T20:57:00Z"},{"id":"01K6TJ3D7JA4XV8RFWC14QX5NA","body":"Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-10-05T16:08:29Z","display_at":"2025-10-05T15:55:00Z","incident_id":"01K6THK0STVADZRGN6FNXZ5WAC","status":"monitoring","updated_at":"2025-10-05T16:15:27Z"},{"id":"01K6THK0STKVQ94ZT6BJT5ZSQ3","body":"Our incident response team is working to identify the root cause and implement a solution.\n\nWe will send an additional update in the next 30 minutes, or as soon as we have more information to share.","created_at":"2025-10-05T15:59:32Z","display_at":"2025-10-05T15:45:00Z","incident_id":"01K6THK0STVADZRGN6FNXZ5WAC","status":"investigating","updated_at":"2025-10-05T16:17:21Z"}]}]}