All Systems Operational
WebStore Operational
Checkout Operational
Payment System Operational
Administrative Environment Operational
Cache Service Operational
Search Service Operational
DNS and Routes Operational
Databases Operational
Webservices and Integrations Operational
Internal Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 30, 2017

No incidents reported today.

May 29, 2017
Resolved - Between 11:54 AM and 01:00 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
May 29, 13:31 BRT
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
May 29, 13:11 BRT
Update - We are now recovering from the increased error rates. We continue to work towards full recovery.
May 29, 13:09 BRT
Update - Unfortunately we are continuing to work towards full resolution of this issue. We continue to work on recovery
May 29, 13:05 BRT
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery
May 29, 12:35 BRT
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
May 29, 12:24 BRT
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
May 29, 12:17 BRT
May 28, 2017

No incidents reported.

May 27, 2017
Between 10:06 AM and 10:36 AM UTC-3 (Brasilia), we experienced elevated error rates in our platform. This errors were still related to the post mortem released yesterday, we are still investigating the logs and will place another post mortem as soon as possible. The service is now operating normally.
May 27, 11:50 BRT
May 26, 2017
Completed - The scheduled maintenance has been completed.
May 26, 05:00 BRT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 01:00 BRT
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
May 25, 14:35 BRT
May 25, 2017
Completed - The scheduled maintenance has been completed.
May 25, 05:00 BRT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 01:00 BRT
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
May 24, 15:12 BRT
May 24, 2017
Completed - The scheduled maintenance has been completed.
May 24, 05:00 BRT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 02:00 BRT
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
May 24, 01:44 BRT
May 23, 2017
Postmortem - Read details
May 26, 18:30 BRT
Resolved - Between 07:42 PM and 08:06 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
May 23, 21:25 BRT
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
May 23, 20:17 BRT
Update - We are now recovering from the increased error rates. We continue to work towards full recovery.
May 23, 20:13 BRT
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
May 23, 20:04 BRT
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
May 23, 20:00 BRT
Investigating - We are investigating increased error rates in our platform.
May 23, 19:54 BRT
Postmortem - Read details
May 26, 18:31 BRT
Resolved - Between 12:23 PM and 12:42 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
May 23, 13:00 BRT
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
May 23, 12:46 BRT
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
May 23, 12:39 BRT
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
May 23, 12:34 BRT
Investigating - We are investigating increased error rates in our platform.
May 23, 12:30 BRT
May 22, 2017

No incidents reported.

May 21, 2017
Postmortem - Read details
May 26, 18:31 BRT
Resolved - Between 08:03 PM and 08:30 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
May 21, 21:04 BRT
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
May 21, 20:41 BRT
Identified - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
May 21, 20:31 BRT
Investigating - We are investigating increased error rates in our platform.
May 21, 20:20 BRT
May 20, 2017

No incidents reported.

May 19, 2017
Postmortem - Read details
May 26, 18:31 BRT
Resolved - Between 08:45 AM and 09:07 AM UTC-3 (Brasilia), We experienced delays when using some resources of our platform. The service has recovered and is operating normally.
May 19, 09:28 BRT
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
May 19, 09:18 BRT
Identified - We have identified the root cause of the extended delays. We are working to resolve this issue.
May 19, 09:10 BRT
May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.