All Systems Operational
Checkout   Operational
90 days ago
99.9 % uptime
Today
WebStore   Operational
90 days ago
99.97 % uptime
Today
Catalog APIs   Operational
Payment System   Operational
Administrative Environment   Operational
Internal Modules   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2018

No incidents reported today.

Jun 21, 2018

No incidents reported.

Jun 20, 2018
Resolved - The incident has been resolved. Indexing events in this period may have lost and we will work to reproccess them.

If you have critical products that need to be updated, we suggest you to reindex them manually or even your entire catalog.
Jun 20, 22:30 GMT-03:00
Identified - Since the morning (nearly 10 AM UTC-3, Brasilia) we are investigating issues with the catalog indexer. Most part of products shows that have been indexed with success, but the data wasn't updated.

We still investigating and working in the solution.
Jun 20, 18:38 GMT-03:00
Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Resolved - This incident has been resolved.
Jun 15, 16:28 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 16:07 GMT-03:00
Investigating - We are investigating extended delays to use our administrative environment.
Jun 15, 16:55 GMT-03:00
Jun 14, 2018
Resolved - This incident has been resolved.
Jun 14, 15:23 GMT-03:00
Update - We are continuing to monitor for any further issues.
Jun 14, 15:20 GMT-03:00
Update - We are continuing to monitor for any further issues.
Jun 14, 15:12 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 15:08 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Jun 14, 15:07 GMT-03:00
Investigating - We are investigating increased error rates in our administrative environment.
Jun 14, 14:58 GMT-03:00
Jun 13, 2018
Resolved - Between 15:49 PM and 16:18 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Jun 13, 16:40 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jun 13, 16:21 GMT-03:00
Identified - We are now recovering from the increased error rates. We continue to work towards full recovery.
Jun 13, 16:17 GMT-03:00
Update - We are continuing to investigate increased error rates in some parts of our platform.
Jun 13, 16:07 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
Jun 13, 15:49 GMT-03:00
Resolved - Between 11:00 AM and 13:00 PM UTC-3 (Brasilia), We experienced delays when using our administrative environment. The service has recovered and is operating normally.
Jun 13, 14:07 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 13:17 GMT-03:00
Identified - We have identified the root cause of the extended delays. We are working to resolve this issue.
Jun 13, 12:46 GMT-03:00
Update - We continue to investigate extended delays when using some resources of our administrative environment.
Jun 13, 11:40 GMT-03:00
Investigating - We are investigating extended delays to use some resources of our administrative environment.
Jun 13, 11:05 GMT-03:00
Jun 12, 2018
Resolved - Between 07:48 PM and 08:29 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Jun 12, 21:03 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jun 12, 20:39 GMT-03:00
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Jun 12, 20:20 GMT-03:00
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Jun 12, 20:11 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
Jun 12, 20:07 GMT-03:00
Jun 11, 2018
Resolved - This incident has been resolved.
Jun 11, 16:47 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 16:30 GMT-03:00
Investigating - We are investigating extended delays to use some resources of our administrative environment.
Jun 11, 16:09 GMT-03:00
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.