All Systems Operational
WebStore   Operational
90 days ago
99.99 % uptime
Today
Checkout   Operational
90 days ago
99.85 % uptime
Today
Catalog APIs   Operational
Payment System   Operational
Administrative Environment   Operational
Internal Modules   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2017

No incidents reported today.

Nov 20, 2017

No incidents reported.

Nov 19, 2017
Completed - The scheduled maintenance has been completed.
Nov 19, 06:30 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:30 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 14, 06:57 GMT-02:00
Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017
Resolved - Between 12:08 PM and 12:38 PM UTC-2 (Brasilia), We experienced delays when using some resources of our platform.

We’ve identified our network provider as the root cause and initiated our fail safe measures.
Nov 16, 13:04 GMT-02:00
Monitoring - We can confirm an improvement on the extended delays in our palatform. We are monitoring the result of our actions.
Nov 16, 12:38 GMT-02:00
Update - We have identified the root cause of the extended delays. We are working to resolve this issue.
Nov 16, 12:12 GMT-02:00
Identified - We are investigating extended delays to use some resources of our platform.
Nov 16, 12:08 GMT-02:00
Completed - The scheduled maintenance has been completed.
Nov 16, 06:30 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:30 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 14, 06:56 GMT-02:00
Nov 15, 2017
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 14, 06:56 GMT-02:00
Nov 14, 2017
Completed - The scheduled maintenance has been completed.
Nov 14, 03:00 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:01 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 13, 22:20 GMT-02:00
Nov 13, 2017

No incidents reported.

Nov 12, 2017
Completed - The scheduled maintenance has been completed.
Nov 12, 05:30 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 01:30 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 11, 16:52 GMT-02:00
Nov 11, 2017
Postmortem - Read details
Nov 16, 11:22 GMT-02:00
Resolved - We've completed phase two of our recovery process.

All the orders placed in 2017 are now available in the admin dashboard or through the APIs.

We continue to work on the system's stability and will follow-up with a Post mortem.
Nov 11, 14:22 GMT-02:00
Update - Phase two of the recovery process is still ongoing.

We anticipate that the recovery will be completed early in this evening.
Nov 11, 08:24 GMT-02:00
Update - We are still working on phase two of our recovery process.

More updates in the morning.
Nov 11, 00:35 GMT-02:00
Update - We are still working on phase two of our recovery process.
Nov 10, 23:07 GMT-02:00
Update - We are still working on phase two of our recovery process.
Nov 10, 22:11 GMT-02:00
Update - We've completed the first phase of our recovery process.

All the orders placed/updated in the last 24 hours are now available in the admin dashboard or through the APIs.

We are starting the second phase right now and we will continue to post updates here.
Nov 10, 20:53 GMT-02:00
Update - The fixes we’ve rolled out are showing positive results, though we’re are not there yet.

Our OMS started to recover and you might be able to start seeing some orders via admin or through our APIs.

We are phasing the recovery process in this given order:

1. Orders placed/updated in the last 24 hours
2. Orders from 2017

There was no data loss as a consequence of this incident.

We will keep posting updates as the recovery process unfolds.
Nov 10, 19:04 GMT-02:00
Update - Dear Customers,

We’d like to share with you some additional information about the details of this incident.

It is important to reinforce that all storefronts are receiving orders and there is no impact in sales. All data is being securely stored, there's no data loss as a consequence of this incident.

The issue lies within the boundaries of our administrative dashboard and its respective APIs, but we understand that this creates challenges for the operation.

One of our core values is transparency, as such we are making continuous efforts to improve our incident communication protocols and your continued feedback is always appreciated.

Right now, all of our senior engineers are committed to the recovery of the affected systems.
Nov 10, 17:26 GMT-02:00
Update - We are still working on the root cause of the increased error rates in our OMS service.
Nov 10, 16:01 GMT-02:00
Update - We are still working on the root cause of the increased error rates in our OMS service.
Nov 10, 14:54 GMT-02:00
Update - We are still working on the root cause of the increased error rates in our OMS service.
Nov 10, 12:45 GMT-02:00
Update - We are still working on the root cause of the increased error rates in our OMS service.
Nov 10, 10:52 GMT-02:00
Monitoring - We can confirm an improvement in the elevated error rates in OMS. We are monitoring the result of our actions.
Nov 10, 09:02 GMT-02:00
Investigating - We are investigating increased error rates in our OMS service.
Nov 10, 08:25 GMT-02:00
Completed - The scheduled maintenance has been completed.
Nov 11, 05:30 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 02:00 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 10, 22:05 GMT-02:00
Nov 10, 2017
Completed - The scheduled maintenance has been completed.
Nov 10, 03:00 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 02:01 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 9, 20:04 GMT-02:00
Nov 9, 2017
Resolved - Between 16:50 PM and 21:50 PM UTC-2 (Brasilia), we experienced elevated error rates in the OMS service.

During this time frame, consumers were able to place orders as usual, without interference.

We will work to avoid this issues in the future. The service is now operating normally.
Nov 9, 21:58 GMT-02:00
Monitoring - We can confirm an improvement in the elevated error rates in OMS. We are monitoring the result of our actions.
Nov 9, 21:09 GMT-02:00
Update - We are actively working to restore the service.
Nov 9, 20:08 GMT-02:00
Update - We are actively working to restore the service.
Nov 9, 19:04 GMT-02:00
Identified - We have identified the root cause of the elevated errors and narrowed it down to our OMS module. We are actively working to restore the service.
Nov 9, 18:15 GMT-02:00
Investigating - We are investigating increased error rates in our platform.
Nov 9, 18:07 GMT-02:00
Completed - The scheduled maintenance has been completed.
Nov 9, 07:01 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:00 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 7, 19:42 GMT-02:00
Nov 8, 2017
Resolved - Between 09:42 PM and 09:50 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Nov 8, 22:03 GMT-02:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Nov 8, 21:54 GMT-02:00
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Nov 8, 21:50 GMT-02:00
Investigating - We are investigating increased error rates in our platform.
Nov 8, 21:46 GMT-02:00
Nov 7, 2017
Resolved - Between 12:30 PM and 12:50 PM UTC-3 (Brasilia), We experienced delays when using some resources of our platform. The service has recovered and is operating normally.
Nov 7, 16:42 GMT-02:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Nov 7, 12:53 GMT-02:00
Identified - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Nov 7, 12:48 GMT-02:00
Investigating - We are investigating extended delays to use some resources of our platform.
Nov 7, 12:34 GMT-02:00