All Systems Operational
Checkout   Operational
90 days ago
99.91 % uptime
Today
WebStore   Operational
90 days ago
99.97 % uptime
Today
Catalog APIs   Operational
Payment System   Operational
Administrative Environment   Operational
Internal Modules   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018
Completed - The scheduled maintenance has been completed.
Jul 19, 04:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 03:30 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Jul 17, 15:43 GMT-03:00
Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - We experienced an intermittent instability in our Administrative Environment(MyVtex) module between 10:59 AM and 12:31 PM UTC-3 (Brasilia), it was affected intermittent decrease in number of orders.
Jul 12, 13:51 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jul 12, 12:33 GMT-03:00
Update - Unfortunately we are still working towards full resolution of this issue.
Jul 12, 12:21 GMT-03:00
Update - We're still to work towards full resolution of this issue. We continue to work on recovery.
Jul 12, 12:14 GMT-03:00
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Jul 12, 11:54 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 12, 11:47 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 12, 11:40 GMT-03:00
Update - We are now recovering from the increased error rates. We continue to work towards full recovery.
Jul 12, 11:39 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 12, 11:31 GMT-03:00
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Jul 12, 11:30 GMT-03:00
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Jul 12, 11:25 GMT-03:00
Update - We are continuing to investigate this issue.
Jul 12, 11:24 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
Jul 12, 11:19 GMT-03:00
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018
Resolved - Between 07:41 PM and 07:59 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Jul 9, 20:15 GMT-03:00
Update - We are continuing to monitor for any further issues.
Jul 9, 20:05 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jul 9, 20:01 GMT-03:00
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Jul 9, 20:01 GMT-03:00
Update - We are continuing to investigate increased error rates in some parts of our platform.
Jul 9, 19:51 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
Jul 9, 19:48 GMT-03:00
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.