All Systems Operational
WebStore Operational
90 days ago
99.97 % uptime
Today
Catalog APIs Operational
90 days ago
99.97 % uptime
Today
Checkout Operational
90 days ago
99.78 % uptime
Today
Payment System Operational
90 days ago
100.0 % uptime
Today
Administrative Environment Operational
90 days ago
99.97 % uptime
Today
Internal Modules Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2017

No incidents reported today.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Resolved - Between 12:09 PM and 01:10 AM/PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. This issue affected only 15% of our clients and we will work to avoid this issues in the future. The service is now operating normally.
Aug 11, 14:12 -03
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Aug 11, 13:12 -03
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Aug 11, 13:11 -03
Update - Unfortunately we are continuing to investigate increased error rates in some parts of our platform.
Aug 11, 13:03 -03
Update - We are continuing to investigate increased error rates in some parts of our platform.
Aug 11, 12:26 -03
Investigating - We are investigating increased error rates in our platform.
Aug 11, 12:09 -03
Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017
Resolved - We faced an intermittent instability in our Licence Manager module, between 02:48 PM and 03:42 PM UTC-3 (Brasilia). It was intermittently and caused a decrease of order's conversion rate. Then between 03:43 PM and 04:59 PM UTC-3 we faced another instability in our control painel however there was no impact in order's conversion rate
Aug 8, 18:05 -03
Monitoring - We can confirm an improvement in the elevated intermittent error rates in our platform. We are monitoring the result of our actions.
Aug 8, 16:59 -03
Update - We are now recovering from the increased intermittent error rates. We continue to work towards full recovery.
Aug 8, 16:57 -03
Update - Unfortunately we are still working to full resolution of these issues.
Aug 8, 16:09 -03
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Aug 8, 15:54 -03
Update - We are continuing to work for recovering from the increased error rates. We continue to work towards full recovery.
Aug 8, 15:45 -03
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Aug 8, 15:34 -03
Identified - We have identified the root cause of the increased intermittent error rates. We are working to resolve this issue.
Aug 8, 15:23 -03
Investigating - We are investigating increased intermittent faults in our platform
Aug 8, 15:20 -03
Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017
Completed - The scheduled maintenance has been completed.
Aug 4, 05:00 -03
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 01:01 -03
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Aug 3, 13:17 -03