All Systems Operational
Checkout   Operational
90 days ago
99.94 % uptime
Today
WebStore   Operational
90 days ago
99.97 % uptime
Today
Catalog APIs   Operational
Payment System   Operational
Administrative Environment   Operational
Internal Modules   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2018

No incidents reported today.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Resolved - This incident has been resolved.

The system is now operating normally and distributing the data. It may take a while to update all orders.
Aug 15, 23:05 GMT-03:00
Monitoring - We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.
Aug 15, 22:53 GMT-03:00
Identified - While we are working to normalize index process, our feed still delivering orders without delay for back-office integrations.

Keep your flow updated. See more at: https://help.vtex.com/en/tutorial/how-the-oms-feed-works
Aug 15, 22:27 GMT-03:00
Investigating - Since 08:38 PM UTC-3 (Brasilia) we are experiencing some delays in our orders index process.

Our team is working on it.
Aug 15, 22:02 GMT-03:00
Aug 14, 2018
Completed - The scheduled maintenance has been completed.
Aug 14, 04:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 01:00 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Aug 13, 17:57 GMT-03:00
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018
Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:00 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Aug 11, 01:18 GMT-03:00
Aug 10, 2018
Completed - The scheduled maintenance has been completed.
Aug 10, 02:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 00:00 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Aug 9, 18:29 GMT-03:00
Resolved - This incident has been resolved.

The system is now operating normally and distributing the data. In minutes all orders will be searchable.
Aug 10, 00:10 GMT-03:00
Monitoring - We can confirm an improvement on the extended delays. We are monitoring the result of our actions.
Aug 9, 23:51 GMT-03:00
Update - While we are working to normalize index process, our feed still delivering orders without delay for back-office integrations.

Keep your flow updated. See more at: https://help.vtex.com/en/tutorial/how-the-oms-feed-works
Aug 9, 22:28 GMT-03:00
Identified - Since 18:00 PM UTC-3 (Brasilia) we are experiencing some delays in our orders index process.

Our team is working on it.
Aug 9, 22:00 GMT-03:00
Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018
Resolved - Between 08:12 AM and 08:33 AM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Aug 6, 08:46 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Aug 6, 08:41 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
Aug 6, 08:27 GMT-03:00
Aug 5, 2018

No incidents reported.

Aug 4, 2018
Completed - The scheduled maintenance has been completed.
Aug 4, 05:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 03:30 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Aug 2, 18:54 GMT-03:00