All Systems Operational
Checkout   Operational
90 days ago
99.92 % uptime
Today
WebStore   Operational
90 days ago
99.82 % uptime
Today
Catalog APIs   Operational
Payment System   Operational
Administrative Environment   Operational
Internal Modules   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2018
Completed - The scheduled maintenance has been completed.
Oct 22, 02:16 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:15 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Oct 21, 14:08 GMT-02:00
Oct 21, 2018
Completed - The scheduled maintenance has been completed.
Oct 21, 03:01 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 01:00 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Oct 17, 16:22 GMT-03:00
Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:00 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Oct 16, 14:45 GMT-03:00
Oct 17, 2018
Resolved - This incident has been resolved.
Oct 17, 16:07 GMT-03:00
Investigating - We are investigating increased error rates with our orders administrative environment ("myvtex.com").
Oct 17, 15:44 GMT-03:00
Oct 16, 2018

No incidents reported.

Oct 15, 2018
Resolved - Between 9:35 AM and 9:57 AM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Oct 15, 11:03 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Oct 15, 09:59 GMT-03:00
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Oct 15, 09:55 GMT-03:00
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Oct 15, 09:45 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
Oct 15, 09:35 GMT-03:00
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.