All Systems Operational
Checkout   Operational
90 days ago
99.93 % uptime
Today
WebStore   Operational
90 days ago
99.88 % uptime
Today
Catalog APIs   Operational
Payment System   Operational
Administrative Environment   Operational
Internal Modules   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Scheduled Sep 24, 00:15-03:15 -03
We will work in some improvements on our platform that requires moments of downtime during the period.
Posted on Sep 20, 14:38 GMT-03:00
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018
Resolved - Between 3:36 PM and 4:09 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Sep 21, 16:39 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Sep 21, 16:14 GMT-03:00
Identified - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Sep 21, 15:49 GMT-03:00
Update - We are continuing to investigate increased error rates in some parts of our platform.
Sep 21, 15:45 GMT-03:00
Investigating - We are investigating increased error rates in our platform.
Sep 21, 15:36 GMT-03:00
Resolved - Between 2:14 PM and 3:11 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Sep 21, 15:29 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Sep 21, 15:12 GMT-03:00
Update - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Sep 21, 15:05 GMT-03:00
Investigating - Since 2:14 PM UTC-3 (Brasilia) we are investigating increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer is activated, and errors may occur only for those pages in which the cache is not applicable, or there are still no cached data.

The identified errors don't affect the checkout page nor the order flow.
Sep 21, 14:30 GMT-03:00
Sep 20, 2018
Resolved - Between 4:50 PM and 17:26 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Sep 20, 19:20 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Sep 20, 17:27 GMT-03:00
Identified - We are now recovering from the increased error rates. We continue to work towards full recovery.
Sep 20, 17:07 GMT-03:00
Investigating - We are investigating increased error rates with our administrative environment ("myvtex.com").
Sep 20, 16:50 GMT-03:00
Resolved - Between 4:52 PM and 17:14 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Sep 20, 17:41 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Sep 20, 17:17 GMT-03:00
Identified - We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Sep 20, 17:07 GMT-03:00
Investigating - We are investigating increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer is activated, and errors may occur only for those pages in which the cache is not applicable, or there are still no cached data.

The identified errors don't affect the checkout page nor the order flow.
Sep 20, 16:52 GMT-03:00
Resolved - Between 06/09/2018 and 13/09/2018 we experienced intermitent errors in the VTEX IO service, currently responsible for serving your admins and a few stores.

The errors caused a few events of downtime in the admins about once or twice a day, normally around 9:00 AM UTC-3 (Brasília) when the traffic increased in the platform.

The investigation lasted the whole week and it was found that the problem was caused by a combination of incidents in IO infrastructure services and an app that was running in IO without proper monitoring.

The issues in our infrastructure have already been fixed and we have worked with the app developers to fix its problems as well.
We are currently working to avoid any other issues with the related services and to minimize the impact that an app could cause in the IO platform.
Sep 20, 16:30 GMT-03:00
Sep 19, 2018
Resolved - Between 16:17 PM and 16:31 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Sep 19, 16:45 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Sep 19, 16:36 GMT-03:00
Investigating - We are investigating increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer is activated, and errors may occur only for those pages in which the cache is not applicable, or there are still no cached data.

The identified errors don't affect the checkout page nor the order flow.
Sep 19, 16:17 GMT-03:00
Sep 18, 2018
Resolved - Between 5:56 PM and 6:11 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Sep 18, 18:24 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Sep 18, 18:11 GMT-03:00
Update - We are continuing to investigate this issue.
Sep 18, 18:04 GMT-03:00
Investigating - We are investigating increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer is activated, and errors may occur only for those pages in which the cache is not applicable, or there are still no cached data.

The identified errors don't affect the checkout page nor the order flow.
Sep 18, 17:56 GMT-03:00
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018
Completed - The scheduled maintenance has been completed.
Sep 15, 02:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:01 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Sep 14, 12:36 GMT-03:00
Sep 14, 2018
Resolved - Between 9:10 PM and 10:10 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Sep 14, 22:32 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Sep 14, 22:17 GMT-03:00
Identified - Since 9:07 PM UTC-3 (Brasilia) we are investigating increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer is activated, and errors may occur only for those pages in which the cache is not applicable, or there are still no cached data.

The identified errors don't affect the checkout page nor the order flow.
Sep 14, 22:05 GMT-03:00
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 GMT-03:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Sep 13, 15:01 GMT-03:00
Sep 13, 2018
Postmortem - Read details
Sep 20, 16:51 GMT-03:00
Resolved - The service is now operating normally.
Sep 13, 16:17 GMT-03:00
Monitoring - We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.
Sep 13, 15:45 GMT-03:00
Investigating - We are investigating extended delays to use some resources of our platform.
Sep 13, 15:33 GMT-03:00
Monitoring - We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.
Sep 13, 15:29 GMT-03:00
Investigating - We continue to investigate extended delays when using some resources of our platform.
Sep 13, 15:25 GMT-03:00
Monitoring - We can confirm an improvement on the intermitent errors with our administrative environment. We are monitoring the result of our actions.
Sep 13, 13:44 GMT-03:00
Investigating - Since 10:10 AM UTC-3 (Brasilia) we are investigating intermitent errors with our administrative environment ("myvtex.com") for some users.
Sep 13, 11:18 GMT-03:00
Resolved - Between 8:15 AM and 9:00 AM UTC-3 (Brasilia), we experienced increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer is automatically activated, and errors may occur only for those pages in which the cache is not applicable, or there are still no cached data.

The identified errors doesn't affected the checkout page nor the order flow.

We are working to avoid this issues.
Sep 13, 08:15 GMT-03:00
Sep 12, 2018

No incidents reported.

Sep 11, 2018
Resolved - Between 10:20 PM and 10:50 PM UTC-3 (Brasilia), we experienced increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer is automatically activated, and errors may occur only for those pages in which the cache is not applicable, or there are still no cached data.

The identified errors doesn't affected the checkout page nor the order flow.

We are working to avoid this issues.
Sep 11, 22:20 GMT-03:00
Sep 10, 2018
Resolved - Between 8:40 PM and 9:20 PM UTC-3 (Brasilia), we experienced increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer is automatically activated, and errors may occur only for those pages in which the cache is not applicable, or there are still no cached data.

The identified errors doesn't affected the checkout page nor the order flow.

We are working to avoid this issues.
Sep 10, 20:40 GMT-03:00
Postmortem - Read details
Sep 20, 16:50 GMT-03:00
Resolved - The service is now operating normally.
Sep 10, 12:34 GMT-03:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Sep 10, 12:16 GMT-03:00
Update - We are continuing to investigate increased error rates in some parts of our platform.
Sep 10, 12:05 GMT-03:00
Investigating - We are investigating increased error rates with our administrative environment ("myvtex.com").
Sep 10, 11:47 GMT-03:00
Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.