All Systems Operational
Checkout   Operational
90 days ago
99.92 % uptime
Today
WebStore   Operational
90 days ago
99.8 % uptime
Today
Catalog APIs   Operational
Payment System   Operational
Administrative Environment   Operational
Internal Modules   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 18, 2018

No incidents reported today.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018
Resolved - Between 2:42 PM and 3:28 PM UTC-2 (BRST), we experienced some extended delays when using the administrative environment ("myvtex.com"). We are working to avoid this issue in the future. The service is now operating normally.
Nov 14, 15:28 GMT-02:00
Nov 13, 2018
Resolved - Between 1:02 PM and 1:07 PM , and between 1:10 PM and 1:12 PM UTC-2 (BRST), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
Nov 13, 13:31 GMT-02:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Nov 13, 13:08 GMT-02:00
Identified - We have identified the root cause of the increased error rates. We are working to resolve this issue.
Nov 13, 13:05 GMT-02:00
Investigating - We are investigating increased error rates in our platform.
Nov 13, 13:02 GMT-02:00
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 03:00 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:00 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 7, 20:21 GMT-02:00
Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Oct 30, 18:47 GMT-02:00
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 06:01 GMT-02:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:01 GMT-02:00
Scheduled - We will work in some improvements on our platform that requires moments of downtime during the period.
Nov 5, 17:49 GMT-02:00
Nov 6, 2018
Resolved - Between 10:51 PM and 11:40 PM UTC-2 (BRST), we experienced elevated error rates in some parts of our platform. The identified errors doesn't affected the store pages nor the checkout and order flow. We are working to avoid this issue in the future. The service is now operating normally.
Nov 6, 23:50 GMT-02:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Nov 6, 23:38 GMT-02:00
Investigating - We are investigating increased error rates in our platform.
Nov 6, 23:06 GMT-02:00
Nov 5, 2018
Resolved - Between 8:37 PM and 8:55 PM UTC-2 (BRST), we experienced delays when using some resources of our platform. We are working to avoid this issue in the future. The service is now operating normally.
Nov 5, 21:13 GMT-02:00
Monitoring - We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.
Nov 5, 21:03 GMT-02:00
Investigating - We are investigating extended delays to use some resources of our platform.
Nov 5, 20:56 GMT-02:00
Resolved - Between 1:43 PM and 1:57 PM UTC-2 (BRST), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
Nov 5, 14:07 GMT-02:00
Monitoring - We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Nov 5, 14:00 GMT-02:00
Identified - We are now recovering from the increased error rates. We continue to work towards full recovery.
Nov 5, 13:57 GMT-02:00
Investigating - We are investigating increased error rates in our platform.
Nov 5, 13:43 GMT-02:00
Nov 4, 2018

No incidents reported.